Question 1

Who does Streamind Health Serve?

Accepted Answer

We currently serve children in California ages 12 through 17:

(1) experiencing symptoms of chronic abdominal pain where organic medical diagnoses, such as Inflammatory Bowel Disease (IBD) or Celiac Disease, have been ruled out as primary causes of pain. Referral diagnoses may include chronic abdominal pain, disorders of gut-brain interaction (DGBI), or Irritable Bowel Syndrome.

or

(2) experiencing primary headache.

Also, this treatment is best suited for youth whose pain symptoms are having a negative impact on their life (e.g., interrupting their ability to engage in activities they value). Symptoms of anxiety and/or depression may be present.

Finally, we are unable to accept referrals for patients experiencing acute concerns for mental health crises, such as risk of self-harm or suicidality.

We serve adolescents throughout California online via HIPAA-secure telehealth technology (i.e., video visits).

Question 2

What ages do you support?

Accepted Answer

Our current services are designed for children in California ages 12 through 17 years.

Question 3

What geographic areas do you serve?

Accepted Answer

We are currently serving children in California ages 12 through 17 who are experiencing chronic abdominal pain.

Our plan is to expand beyond California. If you would like to be added to an email list to be notified of new geographic service areas, subscribe to our newsletter at the bottom of this page.

Question 4

Do you treat conditions other than chronic abdominal pain or headache?

Accepted Answer

Currently, we specialize in treating chronic abdominal pain or headache in children. However, we plan to expand our services to address additional pediatric medical conditions and health concerns in the future, including broader chronic pain, other gastrointestinal (GI) and neurological concerns, and more.

If you would like to be added to our mailing list to be notified of new services from Streamind Health, join our newsletter at the bottom of this page.

Question 5

How do we get started?

Accepted Answer

The physician/medical provider completes a referral at streamindhealth.com/referrals.(streamindhealth.com/referrals) Additional information pertaining to the referral can be faxed to 855-234-9106.

If you are a patient or caregiver and are interested in Streamind, we encourage you to reach out to your medical provider to learn if Streamind is the right fit. Your provider will need to fill out a referral at streamindhealth.com/referrals.(streamindhealth.com/referrals)

Question 6

What does the referral process include?

Accepted Answer

We ask that providers complete a very brief referral form at streamindhealth.com/referrals.(streamindhealth.com/referrals)

To assist in processing the referral and facilitating insurance coverage, additional materials are required and can be uploaded to the referral form or can be faxed to 855-234-9106. These materials include:

Referring Provider’s Last Note: At a minimum, we require the most recent note from the referring provider.

and

Relevant Medical Documentation: Any additional medical records that pertain to the reason for the referral or the presenting problem are highly valuable and will support the referral process.

Question 7

What happens during the time between referral and starting treatment?

Accepted Answer

(1) To get started, the physician/medical provider completes a referral.

(2) Our Streamind administrative coordinator will be in touch with the family to discuss the intervention, insurance coverage, and next steps.

(3) Once onboarding is completed, the intake evaluation will be scheduled.

(4) Parents and adolescents will complete intake questionnaires before the first appointment.

(5) During the first video visit, the family will meet with a licensed pediatric GI-informed or headache-informed behavioral health clinician (a licensed mental health provider) to gather relevant information about the child’s medical symptoms, as well as how they are doing emotionally, in school, and with friends. At the end of the visit, the provider, child, and family begin to create a tailored treatment plan.

(6) Treatment is typically 8-15 weeks and includes weekly live video visits, skill building homework, electronic symptom tracking and education, as well as ongoing coordination with the medical team, as needed.

Question 8

How long does treatment typically last?

Accepted Answer

Treatment is typically 8-15 weeks and includes weekly live video visits, skill building homework, electronic symptom tracking and education, as well as ongoing integration into existing medical care.

Question 9

Is Streamind Health a virtual service?

Accepted Answer

Yes, all services are provided via HIPAA-secure telehealth technology, offering convenience for families to access care from their own homes in the state of California.

Question 10

How can I communicate with the care team?

Accepted Answer

Current Patients: Our secure telehealth platform allows families to communicate with their Streamind care team.

Providers: Our goal is to simplify care coordination for medical teams, while integrating medical and behavioral health for better care. Ongoing communications with care teams will be through HIPAA compliant fax, secure email, and phone when necessary. Referrals can be placed at streamindhealth.com/referrals.(streamindhealth.com/referrals)

Patients and Providers can contact our administrators at (707-666-3397) or  Info@streamindhealth.com (Info@streamindhealth.com)with any questions, and they will help direct you to the right care team member.

Question 11

What does treatment look like?

Accepted Answer

Treatment is typically 8-15 weeks and includes weekly live video visits with a behavioral health clinician (licensed mental health provider) specifically trained in evidence-based interventions designed for the child's presenting medical condition. Treatment will also include skill building homework, electronic symptom tracking and education, as well as ongoing coordination with the medical team.

Question 12

Do you accept insurance?

Accepted Answer

We are actively working to become in-network with major insurance providers. In the meantime, we are committed to being insurance-friendly and supporting families in accessing out-of-network coverage whenever possible.

If your plan does not cover services directly, we provide detailed documentation (superbills) and can assist in submitting “gap exception” or “network deficiency” requests, which may allow for reimbursement at in-network rates. We also offer reduced out-of-pocket rates for families paying directly for care, which range from $150-$300/session for those with commercial insurance and are $50/session for those with MediCal.

Please contact our coordinator for verification of insurance details or to inquire about out-of-pocket payment options at in(Liz@streamindhealth.com)fo@streamindhealth.com or (707-666-3397).

Question 13

How much do your services cost?

Accepted Answer

The cost of our services range from $150-$300/session for those with commercial insurance and are $50/session for those with MediCal. The cost will depend on your insurance coverage, provider, and the length of care. Please contact our coordinator at in(Liz@streamindhealth.com)fo@streamindhealth.com or (707-666-3397) for information specific to your family.

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